Pain Helpline

Confidential, anonymous and free telephone and email helpline. Calls and emails are answered by trained and skilled Helpline volunteers who will listen empathetically, inform appropriately and signpost accurately with the aim to support and empower callers.
Our aim is to provide information, support or just a listening ear to people wanting to talk about their own pain or that of a family member or friend.

Operating Hours
Email help@painconcern.org.uk any time and we will reply within 3 working days.

Call us at 0300 123 0789.

We are available:

Mondays (except on bank holidays)
2:00pm – 4.00pm

Wednesday
6.00pm – 8.00pm

Fridays
10.00am – 12.00pm

We aim to answer all calls within five rings during our core operating hours, and to respond to all email contacts within a week, but this depends on our volunteers’ availability.